Frequently Asked Questions


Q. What is your Returns Policy?

A. If you find you have ordered a product in error please write or email to let us know WITHIN 7 working days of receipt of goods. You will receive a credit or refund within 30 days. All items must be unused and in original packaging and be returned at your own expense. Goods must be sent by a trackable and signed for service.

Please note: special order items such as furniture and perishable goods are non-returnable. Details are stated on individual product details where applicable.

Q. How do I pay for my purchase?

A. We accept all major credit, debit cards and paypal payments. Alternatively, you can send a cheque or postal order with your order and once payment has cleared your order will be dispatched.

Q. Can I setup a business credit account?

A. Schools, Charities and Public Sector Businesses such as NHS Trusts, GP’s, Government Department, Local Councils and other Local Government bodies can just fax official orders through on 01594 810111.

If you would like to apply for a credit account for other businesses, please fill in the credit agreement or phone us on 01594 810081 for further information.

Q. When can I expect my order to arrive?

A. Orders received before 5pm will be dispatched for delivery next working day*. Delivery of furniture is usually approximately 3 days.

Q. How much is the Delivery Charge?

A. Delivery within Mainland UK is free of charge for all stationery orders over £60.00. Orders under £60.00 will incur a £6.00 delivery charge.

All office furniture deliveries are charged at £20.00 regardless of order size. This includes all furniture such as filing cabinets and cupboards, office chairs and desks.

Deliveries to The Isle of Man, Scottish Highlands and Islands, Northern Ireland and The Channel Islands are subject to a delivery charge of £22.50. (Please note: delivery charges are at cost as specified by our courier and we do not add anything on).

Q. What do I do if my delivery hasn’t arrived?

A. If your order has not arrived within 3 working days and you haven’t had any contact from ourselves with a reason, either phone us on 01594 810081 or email sales@officestar-group.com with your order details and we will find out and let you know what is happening.

Q. What do I do if my delivery is damaged?

A. Should we deliver an item to you that is damaged, broken or faulty on arrival, please advise us WITHIN 3 working days of receipt of goods. We will then arrange for the item to be collected and replaced free of charge.

Q. What do I do if what I receive is different to what I have ordered?

A. If you receive an item that is different to what you have ordered please advise us WITHIN 3 working days of receipt of goods. We will then arrange for the item to be collected and replaced free of charge.

Q. How much is delivery to UK Highlands & Islands?

A. Deliveries to: The Isle of Man, Scottish Highlands and Islands, Northern Ireland and the Channel Islands are subject to a minimum delivery charge of £22.50. (please note: delivery charges are at cost as specified by our courier and we do not add anything on).

Q. Do you deliver outside of the UK?

A. Unfortunately we do not dispatch outside of the UK under any circumstances.

Q. Any other enquiries

A. If you have any questions please contact us and we will be happy to help

Telephone 01594 810081 fax 01594 810111 e-mail sales@officestar-group.com

* Next working day delivery is not guaranteed, however if you require a premium delivery service we are able to arrange this for you at extra cost. Please contact us.

Top of page