Delivery Information

Office Supplies Delivery

Delivery is via courier and is delivered next working day*

Please supply an address where someone is available to sign as a signature is required for delivery. Please note: we are unable to deliver to PO Boxes.

Delivery is free for all orders over 60.00 +vat
Orders under 60 pounds there is a charge of 6.00 +vat

All orders must be placed before 5pm in order to be delivered the next working day. All orders placed after 5pm will be delivered in 48 hours.

Office Furniture Delivery

All office furniture deliveries within Mainland UK are charged at Â£20.00 +vat regardless of order size. This includes all furniture such as Filing cabinets and Cupboards, Office Chairs and Office Desks.

Delivery of Office Furniture is usually approximately 3 days.

General

We deliver throughout the whole of the Mainland UK.

We do not deliver outside of the UK under any circumstances.

Deliveries to: The Isle of Man, Scottish Highlands and Islands, Northern Ireland and The Channel Islands are subject to a minimum delivery charge of Â£22.50. Delivery to Southern Ireland is unfortunately not possible.

There is no minimum order value.

*Next working day delivery is not guaranteed, however if you require a premium delivery service we are able to arrange this for you at extra cost. Please contact us.

Returns Policy

Goods ordered in error

If you find you have ordered a product in error please write or email to let us know WITHIN 8 working days of receipt of goods. You will receive a credit or refund within 30 days. All items must be unused and in original packaging and be returned at your own expense. Goods must be sent by a trackable and signed for service.

Please note: special order items such as furniture and perishable goods are non-returnable. Details are stated on individual product details where applicable.

Delivery has not arrived

If your order has not arrived within 3 working days and you have not had any contact from ourselves with a reason, either phone us email sales@officestar-group.com with your order details and we will find out and let you know what is happening.

Goods are damaged

Should we deliver an item to you that is damaged, broken or faulty on arrival, please advise us by email WITHIN 3 working days of receipt of goods. We will then arrange for the item to be collected and replaced free of charge.

Goods different from what you have ordered

If you receive an item that is different to what you have ordered please advise us WITHIN 3 working days of receipt of goods. We will then arrange for the item to be collected and replaced free of charge.

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